Register Today for MAC 2024

Come to Hollywood September 9–11, 2024

The MAC Conference has it all: top-tier general sessions, breakout workshops, exhibitor-partnership opportunities, a networking reception, MAC’s legendary Booth Crawl—and, of course, some great breakfast and lunch grub, capped off with the MAC Awards dinner!

12:00pm – 1:00pm – Registration Open
Location: Hollywood Ballroom, Mezzaine level


1:00pm – 2:00pm – Opening Keynote: Create Marketing Magic with AI
Location: Hollywood Ballroom, Mezzaine level

Facilitated by: Andrew Davis

In this exhilarating session, Andrew Davis will show you the simple four-step process for harnessing the power of AI. You’ll learn how to drive successful marketing results by enhancing your talents instead of replacing them. He’ll show you how to avoid the common pitfalls of generative AI and even unpack how one savvy marketer uses it to augment their unique writing style and save valuable working hours.


2:15pm – Meet in hotel lobby and depart for Warner Bros tour


3:00 – 5:00pmWarner Bros. Studio Tour
Warner Bros. Studio

Step into the heart of Hollywood magic at the Warner Bros. Studio Tour! Explore iconic sets from Harry Potter to DC Comics, guided by experts and hands-on exhibits. Get ready for an unforgettable adventure that’s as fun as the movies themselves!


5:15pm – All Buses Depart Warner Bros. Studio to Return to Hotel


6:00pm – 7:30pm – Opening Reception
Location: Loews Hotel Rooftop Pool

Get ready to soar to new heights at the Kickoff Rooftop Reception hosted at the Loews Hotel! Step onto our exclusive

rooftop venue and be greeted by the glittering skyline stretching as far as the eye can see. Enjoy a complimentary bar and hors d’oeuvres with your fellow attendees for an unforgettable evening of networking, laughter, and excitement.

8:00am – 9:00am – Breakfast with Exhibitors
Location: Hollywood Ballroom, Mezzaine level


9:00am – 10:15am – Keynote – Are You Delivering the Right Value Prop?
Location: Hollywood Ballroom, Mezzaine level

Speaker: Samantha Paxson

Today, people are cobbling together multiple apps and banking relationships to move money in the moment while attempting to manage longer term financial goals needs.  While fintechs (and even big banks) are boosting capabilities to meet the need, the question remains:  where does this leave credit unions?  In this research-inspired session, you’ll learn how looking at your value proposition in a whole new way can help revive dormant member relationships.  We’ll discover how engaging through daily, micro-interactions – while delivering critical financial guidance along the way, can complement your credit union’s mission, and catalyze growth.

In this session you will…

  1. Discover how daily engagement, embedded convenience, and financial guidance are at the heart of member centricity.
  2. Gain a behavioral science view into consumers’ unique financial attitudes and payment preferences
  3. Understand the opportunity your credit union has to capture long-term value (and live your mission) through payments

 10:15am – 10:40am – Networking Break


10:45 – 11:45am – Concurrent Breakout Sessions (Breakout 2 and 3 repeat in the afternoon)
Location: Hollywood Ballroom, Mezzaine level

Breakout 1 : Value Innovators! Move from Market Taker to Market Maker
Location: Runyon Canyon/Laurel

Speaker: Samantha Paxon

Be the leader who transforms mediocre, undifferentiated experiences into exceptionally bold and thoughtful member value interactions. Credit union growth assumptions have changed for good. The product-centric paradigm of siloed delivery has given way to dynamic constellations of value delivered through continuous and relevant interactions, engagements, and solutions.  

Are you the leader who will drive member primacy and move from being the Chief Marketing Officer driving expense to the Chief Growth Officer delivering topline earnings, membership, and liquidity? In this session, you’ll learn how to deeply understand your member, flip the funnel, and be the personal financial operating system of today’s consumer, while winning a highly valued seat at the strategy table.   

 

Breakout 2: Support Through Uncertainty: How One Credit Union Helped the Entertainment Industry During the Historic Strike
Location: Solano

Speaker: Molly Holcomb

This session takes one of the most historic disruptions for a credit union and details how First Entertainment Credit Union stepped up to support their members. Amid the historic Hollywood writers and actors strikes in 2023, creatives in the entertainment professionals faced unparalleled financial hurdles. First Entertainment stood as a solid source of support for the community during these challenging times. While our products have always been designed to meet the unique demands of our creatives, we were able to further adapt our financial solutions to address the urgent needs of our members when they needed it the most. 

This session will cover key lessons learned and insights that will be useful for any institution facing a crisis in their local communities or areas of service. With the deployment of $1 million per month in emergency loans, loan deferments, and fee waivers and reversals, First Entertainment was able to alleviate the temporary financial strains faced by our members during the seven-month period of the strikes. This period saw nearly 200 new members join our community, drawn by the promise of substantial financial aid and guidance. Our dedication extended beyond financial assistance, and, with the help of internal team members, we donated and distributed essential food items to our members during the holiday season. Come hear how the crecit union mission at work changed lives for the better, and how you can position your institution to do the same during times of economic or social crisis.

Breakout 3: Proving Marketing’s Worth – Translating KPIs into Metrics That Matter
Location: Doheny/Beachwood

Speakers: Jenn Wade & Nida Ajaz

As a marketer, you may already understand how to craft a brand story, but what about crafting a ‘metrics story’ that helps you elevate the value of marketing? Discover specific steps to showcase your efforts and combine powerful KPIs with compelling dashboards to convey data-driven impact to your executives. This session will equip you with the necessary tools and ideas to level up your performance narrative and solidify marketing’s value within the credit union. We will review:

  1. How to use organizational strategic goals and objectives to identify KPIs
  2. How to turn numbers into words and visuals to formulate a metrics story
  3. Ideas to collaborate with other departments with the right tools and resources

12:00pm – 1:00pm – Lunch with our Sponsors and Suppliers
Location: Hollywood Ballroom, Mezzaine level


 1:15pm – 2:15pm – General Session – Community Building in a Digital World: Fostering Meaningful Online Connections
Location: Hollywood Ballroom, Mezzaine level

Speaker: Renee Edwards

In this keynote address, we’ll embark on a journey to explore the evolving landscape of community building in the digital and social age. As our world becomes increasingly interconnected through technology, the importance of fostering meaningful online connections is paramount. This address aims to unravel the intricacies of community building in a digital world, emphasizing the significance of authenticity, engagement, and purpose in creating digital connections and vibrant communities that help to positively impact business results.

The keynote will delve into the challenges and opportunities, examining how social media, online platforms, and emerging technologies shape the dynamics of modern communities. We’ll highlight successful strategies for building and sustaining global communities and fostering a sense of belonging and shared purpose among diverse online audiences.

Furthermore, we’ll discuss how individuals and organizations can become catalysts for positive change by fostering inclusivity, diversity, and collaboration via social media. Whether you are a community manager, business leader, or an individual passionate about building connections, this keynote will provide valuable perspectives on harnessing the power of social media to create genuine and lasting online communities.


2:30pm – 3:30pm – Concurrent Breakout Sessions   

Breakout 4: Winning with Social: Strategies for Success with Emerging Platforms and Technologies
Location: Runyon Canyon/Laurel

Speaker: Renee Edwards

In this breakout session, learn the latest trends & strategies to help drive social engagement and growth, and build impactful connections with your audiences online. From storytelling to creator content, from tapping into culture to supporting business priorities, learn how to enhance your brand’s social presence across key platforms such as LinkedIn, Instagram, TikTok, and beyond. 

We’ll cover the essentials for building a successful social strategy, and dive deep into what users are expecting from brands in spaces that are constantly evolving. We will show you what works and what doesn’t in this era of social media where strategy and authenticity are key.

 

 

Breakout 5 (Repeat of Breakout 2): Support Through Uncertainty: How One Credit Union Helped the Entertainment Industry During the Historic Strike
Location: Solano

Speaker: Molly Holcomb

This session takes one of the most historic disruptions for a credit union and details how First Entertainment Credit Union stepped up to support their members. Amid the historic Hollywood writers and actors strikes in 2023, creatives in the entertainment professionals faced unparalleled financial hurdles. First Entertainment stood as a solid source of support for the community during these challenging times. While our products have always been designed to meet the unique demands of our creatives, we were able to further adapt our financial solutions to address the urgent needs of our members when they needed it the most. 

This session will cover key lessons learned and insights that will be useful for any institution facing a crisis in their local communities or areas of service. With the deployment of $1 million per month in emergency loans, loan deferments, and fee waivers and reversals, First Entertainment was able to alleviate the temporary financial strains faced by our members during the seven-month period of the strikes. This period saw nearly 200 new members join our community, drawn by the promise of substantial financial aid and guidance. Our dedication extended beyond financial assistance, and, with the help of internal team members, we donated and distributed essential food items to our members during the holiday season. Come hear how the crecit union mission at work changed lives for the better, and how you can position your institution to do the same during times of economic or social crisis.

Breakout 6 (Repeat of Breakout 3): Proving Marketing’s Worth – Translating KPIs into Metrics That Matter
Location: Doheny/Beachwood

Speakers: Jenn Wade & Nida Ajaz

  

As a marketer, you may already understand how to craft a brand story, but what about crafting a ‘metrics story’ that helps you elevate the value of marketing? Discover specific steps to showcase your efforts and combine powerful KPIs with compelling dashboards to convey data-driven impact to your executives. This session will equip you with the necessary tools and ideas to level up your performance narrative and solidify marketing’s value within the credit union. We will review:

  1. How to use organizational strategic goals and objectives to identify KPIs
  2. How to turn numbers into words and visuals to formulate a metrics story
  3. Ideas to collaborate with other departments with the right tools and resources

4:00pm – 5:30pm – Booth Crawl with Suppliers – Eat, Drink, Network, Repeat!!
Location: Hollywood Ballroom, Mezzaine level

You have no idea what that is. Then you are in for one, big surprise party at the marketers networking event of the conference…maybe of the year! Want to know more? Join us!

8:00am – 9:00am – Breakfast with Exhibitors
Location: Hollywood Ballroom, Mezzaine level


9:00am – 9:15am – MAC Annual Meeting
Location: Hollywood Ballroom, Mezzaine level


9:15am – 10:15am – Keynote – Brands That Tell / Cultures that Sell
Location: Hollywood Ballroom, Mezzaine level

Speaker: Ronaldo Hardy

How many times have you heard that your credit union is ‘the best kept secret’? It’s time to tell the world how incredible credit unions really are! That story starts with your people, your culture, your impact on your communities.

In this session you will learn how building a thriving, inclusive, supportive atmosphere will help boost your brand and ultimately lead to membership growth.

 


10:15am – 10:45am – Networking Break
Location: Hollywood Ballroom, Mezzaine level


10:45am – 11:45am – MACQUEE Finalist Presentations
Location: Hollywood Ballroom, Mezzaine level

This is your chance to hear about the campaigns vying for our best-in-show award, the MACQUEE, and vote live to see who wins at Wednesday night’s Awards Dinner.


12:00pm – 1:00pm – Lunch with our Sponsors and Suppliers
Location: Hollywood Ballroom, Mezzaine level


1:15pm – 2:00 pm – Concurrent Breakout Sessions

Breakout 7: Small Is A Mindset, Not An Asset Size: Creating Innovation with Minimal Resources
Location: Runyon Canyon/Laurel

Speaker: Ronaldo Hardy

Budgets can be tight, but innovation doesn’t have to be. Often, we limit the potential of our organization because of the asset size. In this session, Ronaldo Hardy will share tactics that help organizations explore their options and how you can make big changes with minimal resources. This session will be great for marketers who are challenged by limited budgets and need to prioritize and drive real impacts, regardless of the dollars at their disposal.

 

 

Breakout 8: What Do Millennials and Gen Z Want From Your CU? They Told Us!
Location: Solano

Speaker: Corey Wrinn

After completing our latest round of Banking Benchmarks, the results will surprise you! Banks and credit unions often gear their spending toward capturing these up-and-coming customers, but do you really know what products and services they want? Join us and we’ll share what they said in actual interviews!  

The younger generations are more likely to currently use national banks and also more likely to be unhappy there and look for another option, however credit unions are more unknown as an option for this group. While their motivations for switching banks is clear – fees, rates, technology – their reasons for staying at their current bank are built on a strong relationship including proactivity, prioritizing financial well-being, responsiveness, and value for fees.

We’ll show you how to tailor messages about branding awareness and product announcements to these younger generations, highlighting their key pain points and ideal channels.

Breakout 9: Hate GA4 Just a Little Less! – How Top Marketers are Using Google Analytics 4 To Enhance Marketing Efforts
Location: Doheny/Beachwood

Speakers: Adam Remshifski & Dean DeCarlo

In this session, we will teach you how savvy credit union marketers can use Google Analytics 4 (GA4) to understand their member behavior, enhance their online member experience, and use the data to unlock new marketing insights to drive better marketing strategy and successful performance. In this session you will learn how to:

  • Identify member behavior patterns with segment tools.
  • Use funnel reports to analyze application drop-off.
  • Understand data-driven attribution models and how they affect your advertising tracking.
  • Understand your real conversion path & how users are finding you.
  • Find the best-converting content on your website.
  • Build reports that enable the C-suite and Board of Directors to easily understand the value and impact of your marketing efforts. We will include sample board report formats.

Each section will provide real examples of how credit union marketers can use each feature to ensure you leave the session understanding how to use these tools and where to apply the knowledge.


2:00-2:30pm – Networking Break
Location: Hollywood Ballroom, Mezzaine level


2:30pm – 3:30pm – General Session – Closing Panel of Experts: Digital Ads Can Really Sizzle! Key Lessons & Best Practices from 40 Years of Experience – Panel discussion
Location: Hollywood Ballroom, Mezzaine level

Participants: Betsy Loeks, Jason Moyer, Allyson Tate, and Mary Hollingsworth

Our talented and experienced panel of credit union digital ads professionals will share all the digital ads tea! With panelists who have a combined 40+ years of experience running ads for financial institutions, you couldn’t ask for a better group to share their coveted secrets. They will uncover how they maximize their institution’s digital ad ROI and drive loan conversions and new accounts through dynamic ad campaigns. You can take advantage of learning from our wins and challenges. With all the available ad options out there, how do you know what will really work for your credit union? We’ll cover everything from how to work with an influencer successfully on social to how to drive high quality traffic to high priority products and targeting the right audiences with the right content at the right time! You won’t want to miss this valuable ‘how to’ session!


 3:30pm – 6:00pm – Free Time


6:00pm – 7:00pm – Cocktail Hour
Location: Preston’s Foyer


7:00pm – 8:30pm – 2024 MAC Awards Gala – Dinner & Awards Presentation
Location: Preston’s, Mezzaine level

Prepare to be dazzled at the MAC Awards Show, an evening of celebration and recognition for the brightest stars in our industry! Join us at this prestigious event as we honor excellence and achievement amongst our peers.


9:00pm – 11:00pm – MAC Awards After Party
Location: Saddle Ranch – Unlimited Bull Rides & Smores!

Keep the momentum going at the MAC Conference After Party! After a full conference of inspiring talks, networking, and learning, it’s time to unwind and let loose. Join us for an electrifying evening of music, dancing, and celebration as we turn up the energy and create unforgettable memories.

Complimentary Transportation Provided from the Hotel to the Restaurant


11:00pm – Conference Ends

Thank you for attending. Have a safe trip back home!

Register Today for MAC 2024

Come to Hollywood September 9–11, 2024

The MAC Conference has it all: top-tier general sessions, breakout workshops, exhibitor-partnership opportunities, a networking reception, MAC’s legendary Booth Crawl—and, of course, some great breakfast and lunch grub, capped off with the MAC Awards dinner!